At Tastesy, we strive to provide the best products and services to our customers. Please review our cancellation and refund policy below for a clear understanding of our processes.

1. Order Cancellation

• Once an order is placed, it cannot be canceled.
• We request customers to double-check their order details before completing the checkout process.

2. Refund Policy

We offer refunds under the following conditions:

Eligibility for Refund:

• The item must be returned in an unopened condition.
• Proof of purchase (invoice or order confirmation) must be provided.
• A valid reason for the return must accompany the request (e.g., damaged product, incorrect item received).

Refund Timeline:

• Once the returned item is received and inspected, refunds will be processed within 3 business days.
• Refunds will be issued to the original payment method used during purchase. In the case of Cash on Delivery (COD) orders, customers will need to provide bank details for a direct transfer.

3. Return Process

• Customers must initiate the return process within 3 days of delivery by contacting our customer support team at [Your Email/Support Number].
• Upon approval, the return shipment must be sent to the address provided by our team.

4. Non-Refundable Items

• Products that are opened, used, or tampered with are not eligible for returns or refunds.
• Perishable goods past their expiry date will not be refunded.

5. Damaged or Defective Products

• If a product is damaged or defective upon delivery, customers must report the issue within 3 days of receipt.
• A replacement will be arranged or a full refund issued upon verification.